Refund & Cancellation Policy

This policy explains how Ucanvas paid subscriptions renew, how to cancel, and when you may be entitled to a refund. It applies to the Creator and Studio plans purchased on ucanvas.app. Payments are processed by Stripe and, for customers in India, Razorpay.

1. Subscriptions & auto-renewal

Paid plans are recurring subscriptions billed monthly or annually depending on the option you select at checkout. Your subscription renews automatically at the end of each billing period at the then-current price until you cancel.

2. Cancelling your subscription

• You can cancel at any time from the Billing section of your account (or the Stripe billing portal linked there).
• When you cancel, your plan remains active until the end of the current paid period — you keep access to paid features until then.
• After the period ends, your account moves to the Free plan. You are not charged again.
• Cancelling does not automatically trigger a refund for the current period (see below).

3. Refunds

Because Ucanvas is a digital service you can use immediately, subscription fees are generally non-refundable once a billing period has started, except where required by law or as described here.

• Annual plans. If you cancel an annual plan, it stays active until the end of the annual term; we do not pro-rate a refund for the unused months unless required by law.
• Accidental or duplicate charges. If you were charged in error, twice, or immediately after an unintended renewal and haven't meaningfully used the paid features in that period, contact us and we'll review a refund in good faith.
• Service failure. If the paid service was unavailable or materially broken for an extended period through our fault, contact us and we'll make it right (credit or refund).

4. EU / UK / EEA consumers

If you are a consumer in the EU, UK, or EEA, you have a statutory right to withdraw from a purchase of digital services within 14 days. However, by starting to use the paid features during this period you may be asked to acknowledge that you consent to immediate performance and thereby lose the withdrawal right for services already supplied. Where the right still applies, contact us within 14 days for a refund.

5. India

For customers paying via Razorpay in India, the same cancellation and refund principles above apply. UPI/AutoPay mandates can be cancelled from your account's billing section, which stops future renewals. Eligible refunds are returned to the original payment method.

6. Free plan & failed payments

• The Free plan is free — there is nothing to refund.
• If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. No refund is owed for a period that was never paid.

7. How to request a refund

Email hello@ucanvas.app from the address on your account, with your plan and the charge date. We aim to respond within a few business days. Approved refunds are issued to your original payment method and may take several days to appear, depending on your bank or card provider.

8. Changes

We may update this policy. The version in effect when you were charged applies to that charge. Continued use after changes means you accept the updated policy.